![]() Security is strong – customers must get permission for technicians to access any function, and remote sessions employ TLS 1.1 transport security with AES-256-bit encryption. Multi-platform support enables connection to PC and Mac devices, while LogMeIn’s mobile device support simplifies support for iOS, Android, Blackberry and other devices. With LogMeIn Rescue help desk software, your agents can connect to users anywhere in the world. This SaaS-based remote desktop solution is easy to use for both technicians and users, with an intuitive interface and fast speeds that allow a connection to be established in as little as 20 seconds. When choosing help desk software that can establish a remote connection to user devices, more companies today are turning to LogMeIn Rescue. And productivity gets a boost, too, as technicians can manage more service requests per day. Customer satisfaction shoots way up as more issues are resolved on the first call, and because users can hand control over to a technician who can provide remote computer support without needing to involve the user. Call handle times decrease because agents can find and fix issues much faster. The benefits of help desk software with remote computer access are remarkable. ![]() Remote help desk software lets technicians quickly and easily run diagnostics, look at settings, change configurations, download files and drivers, and walk users through features of their device or show them how to use a certain application. With remote desktop software, help desk employees can take control of a user’s desktop, laptop, mobile device or tablet to see and diagnose problems for themselves. Help desk software that allows remote access to a user’s computer or mobile device can dramatically improve customer support while also significantly reducing costs. ![]() Resolve issues faster with remote help desk software.
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